Booking conditions for Berjes Adventures AB:
- Reservations and Payments:
- Upon booking a tour we kindly request a 20% deposit to secure your booking. The remaining balance can be paid up until 30 days before your tour begins.
- For tours with a duration under 24 hours, full payment is required at booking.
- Reservations are final upon receipt of a deposit or full payment, depending on the policy of the specific offer.
- Payments can be made via bank transfer, credit card, or other accepted payment methods.
- Cancellations and Changes:
- If you cancel your adventure 30 days or less before the booked date, you will not receive a refund from us. We recommend contacting your travel insurance company to see if you can obtain compensation.
- If you cancel your adventure between 30 and 60 days before the booked date, you will receive an 80% refund.
- If you cancel your adventure 60 days or more before the booked date, you will receive a 100% refund.
- Cancellation conditions vary depending on the specific booking and are stated in the confirmation documents.
- Changes to reservations are subject to availability and may incur additional costs.
- Insurance:
- It is strongly recommended to take out travel insurance that covers cancellation fees, medical expenses, and other unforeseen events.
- Liability:
- Berjes Adventures AB accepts no liability for personal injury, loss, theft, or damage to property during the trip.
- Participants are responsible for adhering to all safety guidelines and instructions from the guides.
- Passport & VISA information for Sweden:
- Other Conditions:
- The booking conditions of Berjes Adventures AB apply to all bookings unless otherwise stated.
- In the event of unforeseen extreme weather conditions that make the activity unsafe or significantly impact the experience, Berjes Adventures AB will offer an alternative that suits the current conditions. Please be aware that changes may be made on short notice, including on the same day.
- Most of our activities take place in remote and challenging terrain and are therefore most likely not suitable for persons with a physical disability. Please contact us with questions regarding your own specific situation.
- All prices are subject to change and depend on availability at the time of booking.
- By booking with Berjes Adventures AB, the customer agrees to all booking conditions and accepts responsibility for all participants on whose behalf the booking is made.
If you have any questions or need more information, please contact us. We are happy to assist you!
Package Travel Law
The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302.
Therefore, you will benefit from all EU rights applying to packages. Berjes Adventures AB will be fully responsible for the proper performance of the package as a whole.
Additionally, as required by law, Berjes Adventures AB has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes/they become insolvent.
More information on key rights under Directive (EU) 2015/2302
Key rights under Directive (EU) 2015/2302
- Travellers will receive all essential information about the package before concluding the package travel contract.
- There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
- Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
- Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
- The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
- Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
- Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
- Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
- If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.11.12.2015 L 326/25 Official Journal of the European Union EN
- Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
- The organiser has to provide assistance if the traveller is in difficulty.
- If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Berjes Adventures AB has taken out insolvency protection with sector organisation Visita. Travellers may contact this entity or, where applicable, the competent authority Kammarkollegiet, Birger Jarlsgatan 16, 114 34 Stockholm, 08-700 08 00, registratur@kammarkollegiet.se if services are denied because of Berjes Adventures AB’s insolvency.
Directive (EU) 2015/2302 as transposed into national law https://svenskforfattningssamling.se/doc/20181217.html